Trust · Privacy
Your data, in plain words.
The legal Privacy Policy is the source of truth. This page exists so a human can read the posture in five minutes, what we hold, where it sits, and how to take it back.
Where your data lives.
Six places. No more. If a vendor needs to see customer data, they are listed on the sub-processors page.
- ·Account & billing, US (AWS us-east-1), encrypted at rest
- ·Session transcripts (chat, voice metadata), region of customer choice
- ·Screen-share recordings, region of customer choice, 90-day default
- ·Code snippets shared in-session, same region as the transcript
- ·Audit logs, US, write-once, 12-month retention
- ·Marketing analytics, anonymized, no session content
Your rights, exercised in one click.
Four buttons. Each opens a request the privacy team is obliged to answer within thirty days, and usually does within five.
Right to access
See everything we hold about you, in a structured export.
Right to rectification
Correct anything inaccurate. We confirm in writing within 30 days.
Right to deletion
Erase your account and all session data. Subject to legal retention obligations.
Right to portability
Take everything with you in a machine-readable format.